Hire a Technical Support Specialist
Save 87% on employment costs vs. hiring domestically.
Partner with FullTeam to recruit a full-time, English-speaking Technical Support Specialist from overseas. Seamlessly integrate them into your team, operating within your time zone to deliver exceptional customer support and technical assistance. Plus, avoid ongoing hiring fees and benefit from our Lifetime Guarantee.
THE SALARY
Hire a full-time Technical Support Specialist for $600/mo.
THE RETENTION
Our overseas hires stay with their employers for an average of 3 years.
THE SAVINGS
Annually, you’ll save $46,800 compared to a U.S.-based equivalent.
Will it work?
We’ve successfully placed hundreds of overseas employees who are motivated, well-educated, and culturally compatible. Here are some tasks a proficient Technical Support Specialist can manage for you:
Troubleshoot Technical Issues: Diagnose and resolve technical problems efficiently.
Provide Support: Offer timely assistance via phone, email, and chat.
Install and Configure: Set up software and hardware systems.
Guide Problem-Solving: Assist customers through step-by-step troubleshooting processes.
Maintain Records: Keep detailed records of customer interactions and technical issues.
Escalate Issues: Refer complex problems to higher-level support when necessary.
Update Documentation: Create and revise technical support documentation.
Monitor Performance: Track system performance and ensure continuous uptime.
Conduct Training: Lead training sessions for users on various systems and applications.
Implement IT Policies: Enforce and uphold IT policies and best practices.
Provide Feedback: Offer insights and suggestions to improve systems and processes.
Assist with Upgrades: Help implement and test system upgrades and updates.
Analyze Trends: Identify and report recurring issues and trends.
Coordinate with Teams: Collaborate with other departments to resolve issues.
Manage User Accounts: Handle the creation, modification, and deletion of user accounts.
Ensure Compliance: Ensure all support activities comply with company policies and regulations.
ZERO risk…
We cannot emphasize ZERO enough!
Our team is dedicated to finding the perfect match for your support needs. If we don't, you’ll receive a full refund.
Once matched, we back our placement with a Lifetime Replacement Guarantee.
There’s no way to lose!
Let us help you grow
It’s time to get your time back.
Our entire goal is to help your business grow. We know how tough it is to scale a team.
Reduce your hiring risk by expanding overseas.
Need a sample job description? Here you go…
Job Title: Technical Support Specialist
Location: Remote
Job Description: We are in search of a proficient Technical Support Specialist to join our dynamic support team remotely. This role is pivotal in providing top-notch technical assistance and resolving customer issues promptly. The ideal candidate is proactive, possesses excellent troubleshooting skills, and excels in a fast-paced environment. Your contribution will be crucial in maintaining our high level of customer satisfaction.
Responsibilities:
Troubleshoot and resolve technical issues efficiently.
Provide support through various channels including phone, email, and chat.
Install and configure software and hardware.
Guide customers through step-by-step problem-solving processes.
Maintain detailed records of customer interactions.
Escalate complex issues to higher support levels.
Develop and update technical support documentation.
Monitor system performance and ensure operational efficiency.
Conduct user training and onboarding sessions.
Enforce IT policies and best practices.
Requirements:
Proven experience in technical support or a similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Proficiency in remote troubleshooting and problem resolution.
Excellent communication and customer service skills.
Familiarity with help desk software and tools.
Ability to work independently in a remote setting.
High school diploma or equivalent; further education or certifications are advantageous.
Previous experience in a technical support role is preferred.
Screening Questions:
Do you have experience in technical support or a similar role? (Yes/No)
Are you proficient in remote troubleshooting and problem resolution? (Yes/No)
Are you familiar with help desk software and tools? (Yes/No)
Information Questions:
Can you describe your previous experience in technical support?
How do you ensure timely and effective resolution of technical issues?
Can you provide an example of a particularly challenging problem you resolved?
Other Names and Titles for the Role "Technical Support Specialist"
IT Support Specialist
Handles general IT support tasks, ensuring all technical issues are resolved.
Help Desk Technician
Provides front-line support to end-users, addressing their technical concerns.
Desktop Support Specialist
Specializes in resolving issues related to desktop systems and applications.
“I successfully built (and sold) my last business after experiencing tremendous growth. My secret... I built an overseas team to support my team in the USA. Now I’m building FullTeam to help you do the same. ”